Refund Policy - Viyam Education Study Resources

This Refund Policy outlines the terms and conditions for refunds related to the purchase of competitive exam online study materials on our platform,

1. Eligibility for Refund:

a. Refunds are applicable only in cases where the purchased study materials are defective, damaged, or do not meet the specified criteria outlined on our platform during the purchase process.

b. Refunds are not granted based on changes in personal circumstances, change of mind, or dissatisfaction with the content, as the study materials are often digital and cannot be “returned.”

2. Requesting a Refund:

a. To request a refund, users must contact our customer support team at info@viyamedu.com within 24 hours from the date of purchase.

b. Provide detailed information about the issue, including any supporting evidence such as screenshots, to facilitate the refund process.

3. Processing Time:

a. Refund requests will be processed within seven business days upon receiving the necessary information.

b. The refunded amount will be credited to the original payment method used during the purchase.

4. Non-Refundable Circumstances:

a. Refunds will not be issued for issues arising from user error, failure to meet the system requirements, or any other circumstances beyond the control of Viyam Education

b. No refunds will be granted after the specified 24 hours from the date of purchase.

5. Modifications to the Refund Policy:

a. Viyam Education reserves the right to modify this refund policy at any time. Changes will be communicated through our website or other appropriate channels.

b. Users are encouraged to review the refund policy periodically for any updates.

6. Contact Us:

If you have any questions or concerns regarding our refund policy, please contact our customer support team at info@viyamedu.com

By using Viyam Education, you agree to the terms outlined in this refund policy. 

Thank you for choosing Viyam Education for your study resources. We are here to support you on your educational journey!